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This weeks blog article is from Marylou Booth of Training Works

Get your free business guide packed with powerful tips from an expert in transforming one-off clients into loyal, repeat ones

As a committed, ambitious business owner, you’ll already be well aware of the importance of turning one-off clients into loyal, repeat customers who do business with you on a regular basis and are happy to refer their friends and colleagues to you. However, many businesses still struggle to make this a reality, even if they are offering an excellent product or service.

Here’s some food for thought – research has shown that on average, 75% of first-time customers and clients for any business do not become repeat customers. Now look at your current list of clients, imagine how much business you are currently losing, and then imagine how rapidly your business would grow if you could lower that figure…

Well, this guide will show you how… and it won’t cost you a penny!

Marylou Booth of Training Works is a new member of Derby Hub and she would like to offer you a free copy of her new business guide, How to increase your profits by giving excellent customer care. Seven steps you can take this week.

Inside you’ll find all the most crucial things she has learnt from the 20 years she's spent helping a wide variety of organisations perform at a higher level. This includes…

  • Understanding the lifetime value of each customer – a concept that will transform the way you interact with your customers and clients
  • Why great customer care leads to tangible business benefits
  • How to handle complaints in order to turn unhappy clients into delighted ones
  • How to make phone conversations much more productive, so you can make more efficient use of your time
  • The right way to take messages (it’s amazing how many people get this wrong!)
  • How to write friendly but professional emails that get answered
  • Making customer care part of your company culture at all levels

And much more!

So request your download copy now, and if you would like a paperback version, please mail .(JavaScript must be enabled to view this email address)

The link to download the free ebook can be found here

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Date Added: 26 July 2012

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